600万彩票

山西日報:龍晉燕:情暖山區的“女狀元”

發布日期: 2017-06-12 信息來源: 陰 少華

龍晉燕,1991年參加工作,從通訊員、打字員、勞資員做起,成長為財資部主任、營銷部主任,2017年調至經理助理崗位掛職鍛煉。

龍晉燕樸實無華,恪盡職守,樂于奉獻,把自己對電力事業的一腔熱情,無私地傾注在供電服務工作上。龍晉燕先后獲得山西省省直機關優秀黨員、山西省電力公司先進女職工工作者、營銷規范化管理先進個人,長治供電公司文明職工標兵、優秀女班長、優秀黨員、一至三屆“十大杰出女工”稱號。她帶領的營銷團隊被授予“山西省優質服務管理先進單位”榮譽稱號,連續三年“優質服務評價指數”位列長治電力系統前茅,被大家成為營銷專業“女狀元”。

為提高服務質量,龍晉燕帶領團隊明責任、定思路、找舉措、重管理。2016年以來,先后編制7種優質服務承諾書,平順供電公司188人全部明確責任,簽訂責任狀,制定《員工服務規范手冊》《查隱患 學案例 提服務 供電服務“應知應會”手冊》等,規范服務行為。在95個便民收費點設立溫馨提示牌,展示安全用電常識、繳費方式以及供電所的熱線電話,有問題第一時間溝通;每月按時將電量電費在臺區張貼公示,有質疑第一時間反饋;在各個臺區建立微信群,有困難第一時間聯系。龍晉燕團隊通過細致入微的服務,讓廣大電力用戶用上放心電、便利電、及時電。

“龍晉燕”式的服務熱情在平順供電公司蔚然成風。在一個個“龍晉燕”的共同努力下,2016年平順供電公司營銷服務全年“零投訴”,萬戶投訴率居長治公司最低。

(6月7日 15版)

 

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